Technology Excellence

Solutions – Technology Excellence

SERVICENOW MODULE EXPERTISE OFFERED BY US

CMDB

The Configuration Management Database (CMDB) in ServiceNow is a central repository that stores information about the configuration items (CIs) within an organization’s IT infrastructure. The CMDB serves as a foundational component for various IT Service Management (ITSM) processes, enabling organizations to manage, track, and understand the relationships among different IT assets and services.

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Configuration Items (CIs)

Capture, manage, and resolve incidents efficiently.

Automate incident workflows for faster resolution.

Attributes and Attributes Sets

Plan, assess, and implement changes in a controlled manner.

Minimize the impact of changes on IT services.

CI Lifecycle Management

Identify and address the root causes of recurring incidents.

Implement preventive measures to minimize future disruptions.

Discovery and Identification

Streamline and automate service requests.

Provide a self-service portal for users to submit and track their requests.

Service Mapping

Maintain a comprehensive database of IT assets, relationships, and configurations.

Support impact analysis and improve change and incident management.

Integration with Other ITSM Processes

Create and manage a catalog of IT services available to users.

Standardize service offerings and request processes.

Application Design

Capture, manage, and resolve incidents efficiently.

Automate incident workflows for faster resolution.

Integration Hub

Plan, assess, and implement changes in a controlled manner.

Minimize the impact of changes on IT services.

Service Catalog

Identify and address the root causes of recurring incidents.

Implement preventive measures to minimize future disruptions.

Security and Access Controls