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IT Workflows

Solutions – IT Workflows

SERVICENOW MODULE EXPERTISE OFFERED BY US

ITSM

ServiceNow IT Service Management (ITSM) is a comprehensive suite of tools and features designed to streamline and enhance IT service delivery within an organization. ITSM in ServiceNow encompasses a wide range of functionalities to manage and optimize IT processes, improve service quality, and ensure efficient resolution of IT-related issues.

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Incident Management

Capture, manage, and resolve incidents efficiently.

Automate incident workflows for faster resolution.

Change Management

Plan, assess, and implement changes in a controlled manner.

Minimize the impact of changes on IT services.

Problem Management

Identify and address the root causes of recurring incidents.

Implement preventive measures to minimize future disruptions.

Service Request Management

Streamline and automate service requests.

Provide a self-service portal for users to submit and track their requests.

Configuration Management Database (CMDB)

Maintain a comprehensive database of IT assets, relationships, and configurations.

Support impact analysis and improve change and incident management.

Service Catalog

Create and manage a catalog of IT services available to users.

Standardize service offerings and request processes.

Discovery

Capture, manage, and resolve incidents efficiently.

Automate incident workflows for faster resolution.

Service Mapping

Plan, assess, and implement changes in a controlled manner.

Minimize the impact of changes on IT services.

Event Management

Identify and address the root causes of recurring incidents.

Implement preventive measures to minimize future disruptions.

Cloud Management

Streamline and automate service requests.

Provide a self-service portal for users to submit and track their requests.

Operational Intelligence

Maintain a comprehensive database of IT assets, relationships, and configurations.

Support impact analysis and improve change and incident management.

Discovery for Cloud

Create and manage a catalog of IT services available to users.

Standardize service offerings and request processes.

ITOM

ServiceNow IT Operations Management (ITOM) is a suite of integrated tools and solutions designed to enhance the visibility, control, and automation of IT infrastructure and operations. ITOM in ServiceNow helps organizations efficiently manage and optimize their IT services by providing a comprehensive set of capabilities to address various aspects of IT operations

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HSAM

Hardware and Software Asset Management (HSAM) in ServiceNow is a module within the broader IT Asset Management (ITAM) suite that focuses specifically on the tracking, management, and optimization of hardware and software assets within an organization. The primary goal of Hardware and Software Asset Management in ServiceNow is to provide a centralized and comprehensive view of an organization’s hardware assets, allowing for efficient management, cost optimization, and compliance with policies and regulations.

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Asset Lifecycle Management

Capture, manage, and resolve incidents efficiently.

Automate incident workflows for faster resolution.

Asset Tracking and Reporting

Plan, assess, and implement changes in a controlled manner.

Minimize the impact of changes on IT services.

Vendor and Warranty Management

Identify and address the root causes of recurring incidents.

Implement preventive measures to minimize future disruptions.

Cost Management

Streamline and automate service requests.

Provide a self-service portal for users to submit and track their requests.

Compliance and Audit Support

Maintain a comprehensive database of IT assets, relationships, and configurations.

Support impact analysis and improve change and incident management.

Automation and Workflow

Create and manage a catalog of IT services available to users.

Standardize service offerings and request processes.

Resource Optimization

Capture, manage, and resolve incidents efficiently.

Automate incident workflows for faster resolution.

Risk Management

Plan, assess, and implement changes in a controlled manner.

Minimize the impact of changes on IT services.

Strategic Decision-Making

Identify and address the root causes of recurring incidents.

Implement preventive measures to minimize future disruptions.

Cost Management

Streamline and automate service requests.

Provide a self-service portal for users to submit and track their requests.

Financial Management

Maintain a comprehensive database of IT assets, relationships, and configurations.

Support impact analysis and improve change and incident management.

Communication and Stakeholder Engagement

Create and manage a catalog of IT services available to users.

Standardize service offerings and request processes.

SPM

Strategic Portfolio Management (SPM) is a disciplined approach to aligning an organization’s portfolio of projects and programs with its strategic objectives and business goals. It involves the systematic prioritization, optimization, and management of projects to ensure that resources are allocated to initiatives that provide the greatest value and contribute most effectively to the organization’s overall strategy.

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